Cancellation and refund policy
We understand that the unexpected can happen. However, to manage our schedule and resources fairly, this policy applies to every booking. Please contact us.
1. Transaction fee
All refunds are subject to a 3% administrative fee. This fee is non-refundable.
2. Cancellation more than 48 hours before the booking
A full refund is issued, less the 3% fee.
3. Cancellation between 48 and 24 hours before the booking
A refund of 50% of the total amount is issued, less the 3% fee.
4. Cancellation less than 24 hours before the booking
No refund is issued. The full amount of the booking remains due.
5. No-show
A no-show without notice is treated as a cancellation with less than 24 hours' notice. No refund is issued.
Last updated: November 11, 2026